NEXT STEPS + CHALLENGESMy next step would be to conduct another usability test and based on the feedback, implement high-priority changes as needed. I would then create a redlining document to handoff to developers but I would still like to be able to gather more research from the refugee side of the platform specifically what their needs and goals are. Research once again was challenging but this time due to confidentiality agreements and legal implications for interviewing refugees. Working within a 2-week time constraint was also posed a challenge to set up meetings and go through the proper channels to meet face-to-face with refugees. Because of those reasons, I shifted to focus on the volunteer side of the platform and what goals and frustrations they face. Overall, this project taught me to be flexible, to reprioritize features and that the design process is not linear.